Originally Posted by
gmt4
Not to mention the return UA 998 BRU-EWR for 7 Feb was actually completely cancelled. So another few hundred pax had their travel back to the US ruined as well.
This is precisely why the who Dao dragging incident bothered me. One person decided he was more important than everyone else on that plane plus several flights later. And following that, UA changing policies probably affected all of us with higher fares to implement less overselling, etc.