Originally Posted by
poopbunny
They are hopeless in communications.
I showed up at the airport 3 times in recent times only to find everyone queuing outside the airport with no one knowing what is going on.
Is that AIA fault or the airlines fault? The airlines are the airports customer and the passengers are the airlines customer. Pretty much every airport notice published says please contact your airline to see how it affects your flight.
The airline should be doing the passenger comms not the airport.