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Thread: Cathay Pacific Marco Polo Club impossible to contact them via phone
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Old Feb 6, 2020, 3:06 pm
  #26  
ermen
 
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
Originally Posted by percysmith
HT t.me/pointstomileshk

I think I better transcribe what was received:

AM live chat
Elsa 客戶支緩

Pax: for both itinerary?
Elsa: our reservation team currently focusing on booking which will be depart this week
Pax: ah?
Elsa: yes, because members need to contact us before the departure date, if they want to waiver the rebooking fee
i can say that is wrong.

i no showed an AM CX awards light the other day. and a few days later rebooked my flight to a different itinerary with less miles too. got tax and difference in miles refunded.
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