fifty_two

Hi

Just to be sure , you were travelling on a KL flight operated by KLM ?

i guess at bergen these employees are contractors , which are assigned to all airlines and therefore may not be aware of the rules of each airline

For instance LH/LX light fare don't have luggages included regardless of status

So in your case you can probably blame the bad quality training these employees received and/or misconfiguration in their systems

Please submit a complain to KLM online , so they will receive feedbacks

Next time if you have to pay , then pay , keep the receipt and submit a claim to KLM for reimbursement and a complain

As a reminder , always carry your physical card with you