Denying gold benefits
While checking in luggage at Bergen airport. The agent behind the counter says I have to pay for luggage. I show my gold card and skyteam elite plus mark on the ticket. No, is the answer. Gold does not give free luggage. I simply say, that is wrong. She asks the young KLM agent next to her, wich agrees with her patron...
I show her KLMs benefits on the website.
She calls s collegue, wich obviously tells her that gold has free luggage. I hear she says «I had forgotten that» on the phone. When getting back to me she plays the hero, and says she has overrunned the system and done me a favour. Ie; I am the lucky (and guilty one).
Soon 101 years in the skies...