Thread: United Cares
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Old Feb 5, 20, 6:13 pm
Moderator: United Airlines; FlyerTalk Evangelist
Join Date: Jun 2007
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Posts: 54,548
United Cares / Customer Appreciation is for those that have received a compensation offer due to a flight issue. Sometimes it might work without an invitation but generally, you need an invitation. So unless you were told by an UA representative or received an email, it is the wrong place to go.

United Cares is where you go to accept a compensation offer or a choice between miles or ETC.

Customer Cares / Customer Service is what you normally used to register a complaint. Customer Cares is where you start if UA has not yet acknowledged there was an issue,
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