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Old Feb 5, 20, 2:44 am
  #3  
GVA
 
Join Date: Oct 2002
Location: Here there everywhere
Programs: A3 Gold, BA Silverberg, Hilton Diamo, Bonvoy LTT, United Sliver, LH Unelected fool, Carrot Rewards
Posts: 2,711
What TAP website did you book on ? The Canadian one ? If so, you're allowed within 24 hours. If you booked on a European website then it does seem that within 24 hours they refund in vouchers.

If they still refuse then try to escalate to a manager and tell them you will file a complaint with the CTA.

Link: https://rppa-appr.ca/file-air-travel-complaint
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