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Old Feb 4, 20, 1:20 pm
  #1  
llbean
 
Join Date: Jan 2002
Location: YYZ
Posts: 1,116
24 hour cancellation policy

Hi

First time booking and flying TAP. i just booked a J class ticket from YYZ-PRG. The fare was in Euros. I am in TOronto.

I booked it with the understanding that the fare is refundable within 24 hours as per this website
https://www.flytap.com/en-ca/booking...-cancellations

This is my terms and conditions of ticket...Refund
Before departure - Charge CAD250.00 or equivalent for cancel/no-show/refund. Charge applies per ticket holder.
Cancellations rules apply per fare component.
When combining fares charge the sum of the cancellation penalties of all cancelled fare components.
When combining a refundable ticket with a non-refundable ticket, provisions will apply as follows:- The amount paid on the refundable fare component will be refunded less the penalty amount if applicable.
- The amount paid on the non-refundable fare component will not be refunded.
In case of ticket upgrade the original non-refundable amount remains non-refundable.
YQ shall be used to cover possible residual amounts resulting from cancellation penalties higher than fare amount.
Any difference between cancellation penalty and the originally paid shall be deducted from YQ amount only residual YQ amount can then be refunded.
After departure - ticket is non-refundable. In case of ticket upgrade the original non-refundable amount remains non-refundable.
Cancellations rules apply per fare component.
When combining fares charge the sum of the cancellation penalties of all cancelled fare components.
When combining a refundable ticket with a non-refundable ticket, provisions will apply as follows:
- The amount paid on the refundable fare component will be refunded less the penalty amount if applicable.
- The amount paid on the non-refundable fare component will not be refunded.
YQ and YR surcharges will not be refunded.
Request for refund within 24 hours is subject to a CAD50.00 fee and the refund will be given in the form of a voucher where the fee will be deducted. The voucher is non-refundable and must be used for the purchase of TAP tickets within one year after its issuance.
For tickets issued in Israel, a fee of USD30.00 or 5% of the value of the total price ot the ticket (whichever is lower) will be applied if a ticket was issued within 14 days and at least 7 working days prior to the beginning of the travel.

For tickets issued in USA, Canada and Brazil no fee will be applied if ticket was issued at least 7 days before the flight departure.


When I called in to cancel - they told me that this was incorrect and since the system charged me in Euros I would be charged Euros 30 and that the refund would be only in a voucher. I tried to argue that my travel is months away and not withing 7 days when this policy would apply but with no luck. The agent told me that the information sent to me was incorrect - and that those were the rules. She said I would have to email in - but this would then mean the 24hour grace period would expire.

I can cancel on TAP website but it doesnt tell me what the fee etc will be


Can anyone help or clarify? I could not believe this is happening and how unhelpful the call in center was. I could not find a Toronto office to call for help.
llbean is offline