Originally Posted by
joe_miami
AA made money selling miles. That part is true. But it's highly unlikely AA made money from churners, both because common sense says they didn't, and because companies rarely sacrifice future profits just to take action against a person or group out of spite.
AA made money when Citi payed them for those miles. Then they closed peoples' accounts and refused to provide the services which they advertise that those miles can buy. They are not doing it out of spite, any more than a common thief who breaks into your home steals things out of spite. They are doing it because they want to keep the money and not provide the service.