I am getting really frustrated with Turkish Airlines. They will not reply to emails and there is never an answer on the phone regarding the stopover program. I have contacted them on FB messenger and now they say I am not eligible, but I believe they are confusing their own two programs, the stopover program and the transit hotel program.
Please let me know if I do qualify and give please give me some advice on how to get my benefit. I am flying IAH-IST-CAI, then CAI-IST-IAH, with a two night in IST on the outbound flight. I have business class accommodations.