LOL..... yeah, you should have just got off the boat
That's a pretty ridiculous statement by Chase but probably just reading from a script. I particularly love it when they ask, "is there anything else I can help you with?" What do they mean "anything else" ?- they haven't helped me with the first thing yet!
I'd probably just leave a bad review and take it as a lesson learned. Along those lines, I always read reviews prior to booking things like this and you can very often avoid the bad ones.