FlyerTalk Forums - View Single Post - The Newly Redesigned Air Canada Mobile App (Fall 2019)
Old Feb 1, 2020, 3:51 pm
  #444  
Vasbyte
 
Join Date: Dec 2000
Location: Toronto, Canada
Programs: AC*SE; AC 2MM; Marriott Platinum Elite
Posts: 621
Originally Posted by canadiancow
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So I fail to see what the new app is missing that the old app supported.
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Oh my ... I think you may be missing the point. Technically you may be correct (I have my doubts) but it does not matter.

What matters is the fact that most users of the app feel it's hugely inferior to the old app. A massive step backwards. The reason that users feel this way is that the usefulness of an app is a combination of functionality and ease of use. This app is a usability disgrace. It's a significant step backward compared to the old app - which was not that great to begin with.
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