FlyerTalk Forums - View Single Post - Answering reservations phone: AA vs DL
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Old Jan 31, 2020, 7:34 pm
  #10  
jordyn
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Currently the wait in the EXP queue is "over two hours" despite what looks like a totally clean map on fly.faa.gov.

I suppose cancelling all flights to China may have created some extra demand for agents, but I'd think that was predictable? By comparison the Delta Diamond wait is apparently 19 minutes if you take both estimates at face value.

(FWIW, this is the longest wait I've encountered for either.)
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