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Answering reservations phone: AA vs DL
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Jan 31, 2020, 6:41 pm
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Kacee
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,291
As a UA 1K only during the most extreme IRROPS did I ever wait more than 30 seconds or so.
Not sufficient experience with AA yet to compare. I have found the EXP agents to be better than most UA agents.
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Kacee
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