Old Jan 29, 20, 9:42 am
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,381
Originally Posted by zekelion View Post
P.S. They didn't have PC/5*/Gold ultimate choice sections at this location and the car rental area was relatively chaotic. They're doing some sort of renovation in the garage, so that may explain why things were disorganized.
My experience last summer was counter service only and agents who didn't seem to understand that people might reserve anything other than a midsize car. Be prepared to show your reservation and firmly demand that you receive the vehicle class you reserved, or a refund for a downgrade.

In years and years of renting cars across all kinds of locations and companies, this place ranked in my bottom 3 experiences. It is the only place where the service was poor enough that I lodged a written complaint beyond the usual post-rental surveys, and subsequently had it escalated to the point where I received a full refund plus a good-as-cash voucher toward a future rental.
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