Old Jan 29, 20, 9:16 am
  #8  
theOtherHolmes
 
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 860
Originally Posted by Oneworldflyer64 View Post
I have an even worse situation. I called to book a 40k night using the reward certificate. Instead of booking the night for me the person added 40K points to my account and booked the hotel through points. While this seemed okay during the stay, afterwards my account was locked for audit because they 'didn't find any trace of my point purchase'. Of course there was no point purchase because it was meant to be a reward certificate.

On top of that, the people I'm talking to are completely incapable of doing anything and keep telling me I have to wait 10 business days before I hear back. This is the most frustrating thing I have experience with Marriott considering I have a few stays coming up as well in a few days.
You should be able to still check in and out of hotels without access to your account. Just deal with it later.

Though it reinforces my thinking that I won’t ever try for titanium again. I will just hit P and switch to Hilton or Hyatt. Marriott’s IT is done by monkeys...
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