Old Jan 29, 20, 9:11 am
Join Date: Jun 2018
Location: Hong Kong
Programs: CX MPC Gold, Mariott Titanium
Posts: 52
I have an even worse situation. I called to book a 40k night using the reward certificate. Instead of booking the night for me the person added 40K points to my account and booked the hotel through points. While this seemed okay during the stay, afterwards my account was locked for audit because they 'didn't find any trace of my point purchase'. Of course there was no point purchase because it was meant to be a reward certificate.

On top of that, the people I'm talking to are completely incapable of doing anything and keep telling me I have to wait 10 business days before I hear back. This is the most frustrating thing I have experience with Marriott considering I have a few stays coming up as well in a few days.
Oneworldflyer64 is offline