Old Jan 28, 20, 5:14 pm
  #1  
theOtherHolmes
 
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 860
E-certificate: Solved Thanks

EDIT: apparently this is known IT issue and despite not showing up on the website, on the backend the e-cert is properly attached.. I will email the hotel to confirm.


At least on three separate occasions various Marriott CSR confirmed that 40K free night certificate was used properly to secure a cat 5 hotel for one night and when I checked online, NO thatís not true, as the booking still shows as ďGood you have earned all the points! Deduct now... ď and NO E-CERTIFICATE IS ATTACHED TO THE RESERVATION.

So when is the IT snafu going to be fixed? And if itís not fixed in time, will I be requested by the hotel to pay the cash rate ($500 a night) when the e-cert is not attached 1 or 2 weeks prior to the stay?

Why canít Marriott do this right? Eg take away the bloody 40k certificate and just give me 40K points to use for the night?

Seriously, .... No incentive at all for me to make Titanium again ever.

Last edited by theOtherHolmes; Jan 29, 20 at 9:18 am
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