E-certificate: Solved Thanks
EDIT: apparently this is known IT issue and despite not showing up on the website, on the backend the e-cert is properly attached.. I will email the hotel to confirm.
At least on three separate occasions various Marriott CSR confirmed that 40K free night certificate was used properly to secure a cat 5 hotel for one night and when I checked online, NO that’s not true, as the booking still shows as “Good you have earned all the points! Deduct now... “ and NO E-CERTIFICATE IS ATTACHED TO THE RESERVATION.
So when is the IT snafu going to be fixed? And if it’s not fixed in time, will I be requested by the hotel to pay the cash rate ($500 a night) when the e-cert is not attached 1 or 2 weeks prior to the stay?
Why can’t Marriott do this right? Eg take away the bloody 40k certificate and just give me 40K points to use for the night?
Seriously, .... No incentive at all for me to make Titanium again ever.
Last edited by theOtherHolmes; Jan 29, 2020 at 8:18 am