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Old Jan 28, 20, 7:59 am
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 622
Originally Posted by dennisthemenace View Post
I always have to press a little harder in India to get things done!
Now this is certainly true. I even had to argue to get into the priority security line in DEL even though my boarding pass clearly said I was entitled. I wonder if perhaps he was expecting a tip. *sigh*

Anyway, I don't think you will get much joy from Air Canada regarding these issues even if you manage to reach somebody on the phone. You can submit a complaint online and then forget about it and in a couple months somebody will send you an email that may or may not contain a 10% off code.

I do agree that you *should* be able to speak with an agent. I think the current problems since they transitioned to a new booking system have gone on for way too long now.
dr_torch is offline