Originally Posted by
Antarius
I just cannot understand who would think that issuing a statement that they were under no legal obligation to help, was a good idea.
That's an easy one, Marriott's corporate lawyers. If it prevents some people from suing them and having to respond, so much the better...corp lawyers first thought, and sometimes only thought is how to legally protect the business.
But Marriott should have some type of policy for franchisee issues like this. I realize it doesn't happen often, but it seems like if an owner displaces guests for whatever reason, Marriott should know it makes sense to help get them re-accommodated. There shouldn't be a delay while they figure out what to do.