Originally Posted by
EricH
Marriott also reportedly stated “they were under no legal obligation to help” although eventually helped guests transfer to another Residence Inn.
So without the edit we get a different result.
In any event, the lockout was almost certainly ordered by the receiver, not Marriott.
All true, but the immediate response of Marriott should be, "let us fix it for our customers , then deal with the issue with the receiver"
I just cannot understand who would think that issuing a statement that they were under no legal obligation to help, was a good idea. Simply put, not your fault but it is your problem.