Bankrupt franchisee and effect - news article
Stumbled upon this article
https://viewfromthewing.com/north-carolina-marriott-shut-down-guests-locked-out-of-rooms/
I recognize that the hotel is owned by a franchisee, however the service recovery and response is crazy. Marriott has to recognize that their franchises are what people associate with them and therefore the immediate response should be to relocate all affected and provide some compensation. The cost is essentially zero to do so.