The reality is the air and ground crew upon landing can only do so much in terms of compensation. They have everyone else on the plane to deal with too.
Yes the experience was bad but the only way you’ll get more in terms of compensation is to call up SQ directly and ask to speak with the KF management.
You’ll probably have more luck this way but if you remain quiet on that front, they will assume you are ok with what you were given.
Assuming you haven’t tried this method yet of course.
Last edited by Mlee888; Jan 26, 2020 at 11:08 am