Originally Posted by
pl840502
On the third call the agent did find a way to change the city whilst following all the rules but it triggered a reprice of 35000 additional miles. '
So on my last phone call I called back to see how that change would works.
At the end of the day it’s not even about money and miles.
You've wasted Alaska's time on at least four calls. They figured out an option for you - and it costs 35,000 additional miles. And each time that takes the agent offline while the agent figures this out.
You called back and asked how it works....they already told you how it works - you pay 35,000 miles and take the new flights. That's it.
And yeah, it is about money and miles....that's what got you into this in the first place.