FlyerTalk Forums - View Single Post - AA meets (or beats) estimates in Q4 earnings release
Old Jan 23, 2020, 10:40 pm
  #9  
SOBE ER DOC
 
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
The sad reality is that this does nothing to create a call to action for AA to address the operational and cultural issues that have it sitting at or near the bottom of the barrel with respect to most key performance and experiential metrics. The other said reality is that this just reinforces that there are enough consumers out there who will tolerate sh*tty service from an airline that there is not incentive for airlines to try to differentiate.

AA has decided that it will offer a...ahem... "premium" product up front on long-haul international routes while the rest of its offerings will be more akin to NK or G4. At least those airlines are honest about who they are.
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