Originally Posted by
Babu
I got seat 9L in J after many attempts by check in agent to try and change me to another day or Y.
My colleague, no status, got Y. Not even premium Y.
Good job on your part. In this situation,
always call. I have been on this exact downgrade at JFK (77W->772). The swap happened >5 hours before the flight and it was still complete chaos. People boarding with non-existent seats, people with J tickets seated in Y, people with W tickets being bumped to middle Y seats to make way for people bumped from J to W, etc. I lost my MCE bulkhead seats and had to get a flagship lounge agent to get my back in MCE at all. We ended up leaving 2 hours late because it took so long to sort it all out. I would have gladly switched to another flight for minimal compensation (or even for keeping comparable seats to what I had). Why they cannot manage these situations more proactively I have no idea.