Old Jan 22, 20, 9:09 pm
Join Date: Mar 2016
Posts: 361
Originally Posted by ashkale View Post
Just saw this Cat 1 hotel open for booking- and booked a stay for tonite- chatted on the app regards lounge opening hours and was curtly informed that AC hotels do not participate in lounge access policy for elites. Suppose AC Hotels do participate in the upgrade policy of best room at checkin for Titanium- which in this property is one with the lounge access. Anyhow will report back- Booking here already seems like a mistake- but at MYR 195+ it does reflect a decent value.
I heard there's one opening in Penang. Didn't even know they opened another in KL.

I did some digging in the terms, and unfortunately AC Hotels does not fall under a brand that guarantees lounge access..

iv. Guaranteed Lounge Access. The Member plus one guest staying in the same room receives access to the Concierge/Executive/Club/Signature Club/M Club lounge (collectively, “Lounge” or “Lounge Access”) during normal hours of operations at JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, and Renaissance Hotels. At Delta Hotels properties without a Signature Club Lounge, as the approved alternative the Member will receive access to the Elite Pantry. Lounge Access is offered at Courtyard properties with a Lounge outside the United States and Canada. This benefit is not applicable when breakfast is included in the rate or the brand offers an approved alternative. Additional charges may apply for Lounge Access where the guest count is greater than the Member plus one allowance (including children).Lounge amenities may include light snacks and daily continental breakfast. Lounge Access is not offered at the following brands: The Ritz-Carlton, St. Regis, EDITION, The Luxury Collection, W Hotels, Design Hotels, Tribute Portfolio, Gaylord Hotels, Four Points, SpringHill Suites, Protea Hotels, Fairfield, AC Hotels, Aloft, Moxy Hotels, Residence Inn, TownePlace Suites, Element, Marriott Vacation Club, Marriott Grand Residence Club, and participating Vistana properties. This benefit only applies to the one (1) guest room in which the Platinum Elite Member is staying.
Perhaps you can speak to the GM and see how it goes, as most new properties are open to feedback and suggestions that they will alter their benefits.

Would love to hear your report back..

Last edited by exploreaswego; Jan 22, 20 at 9:32 pm
exploreaswego is offline