Originally Posted by
moa999
Think fair enough for Jetstar to wait until the plane was on the ground and they could determine if the issue was a quick fix, and/or whether they had replacement crew etc before sending out the initial delay email. And suspect most FSC would be no different.
Agree they should have sent another one once it was further delayed.
Why weren't people able to utilise the vouchers?
I think it was a replacement aircraft, rather than the one that had to return to Melbourne ( but I’m not certain; if it’s the case then they knew exactlly when it would be arriving BKK).
Regarding the voucher...the checkin queue took well over an hour ( 2 staff working, then increased to 3...I guess many people had connection issues); also, immigration took 45 minutes, coinciding with a whole string of LCC departures to India, China, Korea.