Originally Posted by
goldmedallionflyer
Sounds like somebody answered for whom English is their second language. Maybe this is from a work center based outside the US?
Their English is much better than my French, German, Italian, Polish, Russian, or (your favorite 'other than English' language here)
I’m certain you are correct on all counts.
However, I’m not entirely sure of the relevance of any of the following: a) the staff member’s first language, b) the location of the work center, or c) your (or my) ability to speak/write in another language.
The fact remains that it was a poorly written email that promised a response in 3-5 business days. Today was the conclusion of business day #6, and I have not received a followup.
I want to know if this is the new normal for Hilton’s customer service.