FlyerTalk Forums - View Single Post - Amazing F experience followed by a disappointing one
Old Jan 17, 20, 7:08 am
  #7  
mhy
 
Join Date: Feb 2013
Location: New York City
Programs: JAL Diamond / Oneworld Emerald
Posts: 318
I received a reply from the customer service center this morning. Basically they apologized for the substandard service, informed me that this was not up to the standard they expect from their cabin crew in international F and that they would forward my original email directly to the crew management on my flight. There was no offer of compensation.

I’m going to consider this case closed and am willing to accept it as a one-off mishap. I’d still like some of my miles back, but at least I didn’t pay cash.

Last edited by mhy; Jan 17, 20 at 7:56 am
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