Originally Posted by
SamOF
The bottom line is not correct, and there is good reason to loop in the DOT here—AA has an interest in DOT not fining it, and with the DOT looped on the correspondence, is likely to be a lot more forthcoming about something that a) may be an IDB b) is definitely a deceptive practice.
AA is simply going to point to the fact that when the offer was made and accepted seats were available. Yes the GA probably should have went in held positive space but will that would motivate DOT to take action? Better to write a concise email to AA and receive hopefully additional compensation.