Originally Posted by
chavala
Material harm? I recently got a $400 ETC because they ran out of liquor on my flight, another $600 when my overhead light didn’t work.
The email UA wrote to the OP is an insult.
“oh yeah, we deleted your BP. Too bad. Thanks for letting us know”
I didn't intend for that to be taken as if
and only if. They definitely get overly generous with compensation when you have status, bought an expensive fare -- or in seemingly random other circumstances as well.