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Thread: New BA 'Concorde Team' being rolled out across parts of the network
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Old Jan 14, 2020, 12:05 pm
  #96  
orbitmic
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Originally Posted by chris1979
as an add, I don't really see the point of the CCR team service they are doing on LHR - JFK.

I checked in today at the F wing and the agent asked me 'would you like me to call the CCR team' (I think there's a note in the PNR to call them). having previously said yes, where all that happened then was a 'hello mr chris1979, everything ok today? have a great flight', I don't really see the value add here.....
as a typically transiting customer I must say it’s made a big difference when it happened to me, especially my last jfk which arrived over 1hr late. I probably wouldn’t care nearly as much when my trip ends in London.
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