Originally Posted by
shd9
Apparently CX doesn't have a complete baggage tracking system like, for example, AA does. For AA flights, bags are scanned at check-in and when they are loaded onto/unloaded from planes at each airport, so it takes seconds to tell where the bags are. On the contrary, when I make a tight OW-CX connection and inquire whether my bags have been load, they have to make a phone call and even after that sometimes they are not sure where my bags are.
Although this is unrelated to any oneworld airline, UA is probably miles ahead where real-time info is provided through the UA app.
Have a tight connection and not sure whether your bag made it?
No problem. Open the UA app and you can see in real-time whether your bags made it.