FlyerTalk Forums - View Single Post - Schedule change within EU

Jan 13, 2020, 12:53 pm

#10

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

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Posts: 12,210

Quote:

Originally Posted by Mwenenzi

Almost 100% certainty DY advised your OTA. Airlines point of contact is your travel agent
That your OTA did not contact you is not a EC261 trigger

Time to ask for a full cash refund. Or travel on different days or what ever they offer you

Are you certain? The EU guidelines state "The airline has the obligation to prove if and when you were personally informed that the flight was cancelled."

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