FlyerTalk Forums - View Single Post - Amazing F experience followed by a disappointing one
Old Jan 12, 20, 11:11 pm
  #3  
mhy
 
Join Date: Feb 2013
Location: New York City
Programs: JAL Diamond / Oneworld Emerald
Posts: 318
Originally Posted by Unimatrix One View Post
It's been 10 years since I last flew international F, so I can't comment on whether your experience is commonplace. But I would suggest you send JL an email with your comments. I think they will take it seriously. (There is a place on their website where you can submit comments. The one time I had a serious complaint, their website people were very responsive. Much better than the telephone reps who blew me off. And yes, I am fluent in Japanese, so no communication issues here either.) .
Thank you, I have sent an email. Will see how they respond.
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