FlyerTalk Forums - View Single Post - Not seeing anything to like about new "round trip" orientation for booking flights
Old Jan 12, 2020, 11:02 pm
  #9  
RustyC
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Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: Frontier Gold, DL estranged 1MMer, Spirit VIP, CO/NW/UA/AA once gold/plat/comped gold now dust.
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Looks like the round-trip orientation is also messing up booking for award RTs, though in that case it appears more straightforward if you just book two one-ways.

They've gotten zero bookings from me since starting this and I still haven't found anything positive about it from the customer perspective.

Heck, it could be the Internet equivalent of the old, old practice of airlines NOT quoting the lowest fare over the phone and seeing if people will still buy it. Maybe the hope is that mentally people have a figure in their head and the goal is to get as close to 100% of that as possible.

OTOH, that'd mostly apply to new customers, not those with a good idea of what to try to aim for based on time-of-year and history.
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