Is this in the UK? Even if I have checked in online and have a digital key the front desk will always make me sign a registration form if I go there for anything. (If I want physical keys I won't bother getting a digital one...)
yes.
Although they have altered the digital key in the UK - it is awful - easy in the USA
I like the digital one as if I leave the keys in the room, I have the phone!
Or when we arrived at a hotel last week in the USA there was a queue, we just ignored them and went to the room .
Either way, I would love to know why my booking was cancelled by them!