Originally Posted by
HerpaYvr
It's these situations where status comes in very nicely. being a SE and Million Miler I am showing my loyalty to AC. In the past few months, a few of my YOW-YYZ flights have been cancelled or delayed and AC has looked after me. I am placed on an earlier flight and my hotel is looked after or they find a better route, upgraded to J and I am on my way.
I have never held my hand out for money because life happens and as a frequent flyer, I know this happens!
I certainly not suggesting asking for compensation is wrong, but the current rules for getting compensation are restricted.
I simply want to get to my destination on time, safely and with dignity, that is all and when asking AC to do this, I am simply nice about it
I've never looked for a handout either, this situation seemed different though. When I'm by myself I really don't care. I've had the YYZ->YOW and YYZ -> IAD flights cancelled/delayed so many times (one was a 20 hour delay on three different flights that all got cancelled) and really didn't care at all.
This one was with my family though, SO and two kids. AC gave us a $10 meal voucher for the airport for the 13 hour cancellation/delay, and the lack of communication and over all how many people they affected, it really felt like they should have done better on this one. I can understand a 13 hour delay in EMEA/LATAM or APAC, but Orlando seems pretty easy to get another plane/crew to, especially when it wasn't anywhere near close to weather related.
I just don't know if there's any reasoning with them at all here, or if that answer is a 'final' thing