Originally Posted by
PiperAtGatesofDawn
Do you have your AI PNR? If not... get it from UA or AI and then go here
https://www.optiontown.com/home_page...=SelectProduct. You should be able to do your upgrade from here. AI uses Optiotown in the backend and you can do this directly from them as well... costs etc. remain the same.
Yes, I have my AI PNR. That's what I've been using when I speak with AI agents over the phone.
Even though they are able to see my reservation with their PNR, they claim they can't make any changes since the ticket is still issued by UA.