Originally Posted by
UA_Flyer
If a customer pays Y and upgrade to C, perhaps the focus is more on the comfort of the seats than the quality of the food and beverage. However, for any customers paying thousands of $ to experience premium cabin offerings, UA clearly falls short.
I agree with all your points of your post, except the quoted part above.
I don't think it should matter how one gets to the J seat. Paid, upgrade instrument, op-up, or nonrev matters naught: if you sit in a J seat, you should expect & receive J service.
Sadly, UA offers Premium Economy food in J, Economy food in Premium Economy, and slop in Economy (if anything at all).