Originally Posted by
meehgz
It's just not professional coming from a service provider. Even if Angela has a point, a more customer-friendly response would have been something simple along the lines of "we have to follow the rules, apologies." Let the rest of Twitter tell Sharon what she did wrong in that type of condescending tone.
Sharon was abusive to start with. She was dealt with appropriately.
The doubling down and her blue tick pals joining in make this very DYKWIA territory.