Old Jan 7, 20, 8:53 am
  #33  
zoonil
 
Join Date: May 2005
Location: NYC
Posts: 1,706
Originally Posted by wanderingkev View Post
I agree completely ,this needs to framed for what it is , I might even flesh it out a little more and send it to a business school so that they can use it as a case study in incompetence and systemic failure
let me know if you have a contact (business school or travel journalist) if this can help UA handle such situations better in the future
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