Originally Posted by HNLbasedFlyer

So far - you've got $900 in delayed flights e-certs and $300 in baggage delayed e-certs per person.

If the baggage delay caused more than $300 person, hopefully you kept those receipts and you should get reimbursed.

You should also get a refund from the downgrade to economy and that should be a substantial refund.

My personal opinion is you are up against the limit on what they will offer. I see no scenario where you get the full tickets refunded since you actually took the trip, albeit 5 days later.