Originally Posted by
corporate666
Me and several passengers ran to our next gate. As they scanned my boarding pass, they asked me to go to the counter where they told me my seat had been given away because they thought I wasn't coming. They offered to put me in economy.
What time did you arrive at the gate in relation to scheduled departure time? Did you meet the times spelled out in the conditions of carriage?
Arriving at the gate
Be at the gate and ready to board the plane:
- 15 minutes before departure on domestic flights
- 30 minutes before departure for international flights
If you're not, we may reassign your seat to another passenger.
The doors close 10 minutes before departure and you will not be allowed to board once the doors close.