Originally Posted by
narvik
The difference between an airline that cares about its passengers and an airline that cares about nothing but profit, maybe?
If this trend continues, I see a bleak future for United.
Let them ride the success-wave as long as it lasts, and then it'll hit them, and they'll pretend they didn't see it coming.
At this point, UA will have company in AA, which has lowered itself to UA's level in service quality in many respects, and has a worse OT performance. But yes, when the economy turns south, demand slacks, UA will regret all of the people it POed and will no longer fly it. Flights are full, so UA sells tickets (but at a lower yield and with a lower margin than Delta in particular) but when demand slacks....