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Old Jan 5, 2020, 5:07 pm
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bszeto
 
Join Date: Aug 2013
Posts: 82
CX865 posting to AA

My wife took CX865 in E at the end of the year to qualify for AA platinum, as the extra leg/distance via YVR would get her over the hump.
Unfortunately, when I checked her account just now when the miles finally posted, AA treated this as a direct flight, and now she's 43 EQM short of platinum for 2019
Is there anything that could be done about this? I wanted her to have AA plat so that our family of 4 can all have access to OW lounge when we travel together, but I didn't expect them to treat this flight as 1 segment as it's technically JFK-YVR-HKG
If I call AA do you think there's a chance something could be done?

Thanks
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