Old Jan 5, 20, 12:24 pm
  #1  
inlanikai
 
Join Date: Dec 2002
Location: Hawaii
Programs: AA PLT, AAdv since Day One
Posts: 2,621
Split Billing on an 8-Night Stay- Normal?

I recently stayed at the Spring Hill Suites in Carle Place, NY. It was a simple 8-night reservation without using any points and NOT a prepaid res. I guaranteed it against my CC and used the same one when I check-in. Nothing about the res was changed between the time I made the res through check-in and the stay. My duration was confirmed to be 8 nights at check-in by the desk agent.

After the 7th night (the morning of the 8th day) I get an email with my bill showing the check-out date to be that morning, one day short of my res, and my credit card being charged for 7 nights. I asked the front desk agent why I got a bill showing my check out that morning and was told that it was "normal" for most Marriotts to bill the credit card after 7 nights and that my reservation was for the 8th night as well and that I would get an additional bill for the 8th night, which I did.

Just wonder if in fact this is "normal" or is this just the property trying to manage cash flow? Thanks.
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