No Miles for LATAM Flight
Hello,
I had a RT flight SCL-IPC on LATAM business class I. When booking I added my LH SEN number but then I see in my M&M account: Your request for a retroactive mileage credit. LA 843 SANTIAGO DE CHILE-ISLA DE PASCUA Economy Class, J on 11/27/2019 has been rejected because Flight already credited.
So I called the hotline, where they did not know why this happened and they opened a case. A couple of days later I get the following message in a M&M Inbox: We cannot credit your flight with our airline partner to your Miles & More account because the route or flight number is not covered by our contractual agreement.
There is no mention of this of this the M&M website...
Did anyone have this issue before?
Thanks!
Laik