Sam12480

I am In President's circle and asked the Denver city location I booked from if they had any size 4X4 in president circle lot. They didn't have any so I called reservations and they told me that the Denver international airport location will definitely have one in their President's circle lot. So I went all the way to the airport (40 min) on their assurance to find they have none either. I requested if any of the ones being returned can be put in President's circle lot but was refused. Then I said I would like to cancel the reservation for which I was told that I need to go back to the city location I rented from our else the points I used to rent won't be applied back, which meant more time waste. I lost 3 hours of my vacation to the mountains due to misinformation and bad customer service by hertz. Even worse considering how much I have rented with hertz in last 3-4 years